All orders are processed within 1-3 business days. (Orders are not shipped or delivered on weekends or holidays.) Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email.
When you place an order, shipping and delivery date will be estimated based on the shipping option you select. Depending on the shipping provider chosen, shipping estimates may appear on the shipping quotes page. (Delivery delays may occur occasionally, this is outside of our control.)
Please note that shipping rates are weight-based. The weight of each item can be found on the product detail page. To reflect the policies of the shipping companies we use, weights are rounded up to the next full ounce.
Shipment Confirmation & Order Tracking
Once your order has shipped you will receive a Shipment Confirmation via email containing your tracking number(s). The tracking number will be active within 24 hours.
Mountain Mudworks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods, it will be necessary when filing a claim.
Please contact us if you have any problems with your order. We accept returns and exchanges of unused products. Please contact us within 7 days of delivery and ship items back within 14 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All international orders are processed through Etsy. Please visit our Etsy page to place an order outside of the U.S.
If you have any questions or concerns, please contact us!